Adhering to the business philosophy of "quality first, integrity-based", Wuxi Nayisi Environmental Protection Technology Co., Ltd. solemnly promises to continuously improve service quality while ensuring quality priority and stable operation. From sales to after-sales delivery, debugging and use, user technical training, technical services, equipment safety, maintenance management, and other aspects, we ensure that customers receive better service and feel at ease and satisfied.

1. Fast and high-quality technical services

To better ensure the normal operation of the equipment, promptly answer user questions, and assist users in solving problems, the company is responsible for 7 × 24-hour free technical consulting services are provided to customers.

Ensure to respond within 12 hours after receiving a call from the user regarding a malfunction. Ensure that users receive timely technical support during the use of the device.

2. Lifetime maintenance to ensure user benefits

Outside the warranty period, our company still provides lifelong maintenance and upkeep services for the equipment at a discounted price.

3. Establish user profiles and improve product quality

In addition to providing technical consulting services for users, the company's maintenance center is also responsible for receiving and collecting user complaints and inquiries, ensuring that issues and requests raised by users are promptly addressed, and tracking and verifying the handling situation. At the same time, establish user profiles to record product usage, providing a basis for future product quality improvement. We will continue to strive for excellence and provide customers with satisfactory products and services.

Professional VOC governance, always by your side!